The Canadian jewellery industry
watchdog and crime
prevention association. In partnership with the RCMP.
Jewellers Vigilance Canada
Strengthening the Canadian jewellery and watch industry
JVC has served the Canadian jewellery and watch industry since 1987. During that time we have strived to fulfill our mandate to advance ethical practices, establish a level playing field for the Canadian jewellery and watch industry and provide crime prevention education for the trade. Our partnership with law enforcement agencies across Canada has become critical to our success. JVC's mission is to keep the industry vibrant, strong and a safe place to do business while ensuring consumer confidence.
This is a summary of what JVC does for the jewellery and watch industry.
JVC’s contact information
Jewellers Vigilance Canada
27 Queen St. East, Ste. 600
Toronto, Ontario, M5C 2M6
Tel: 416-368-4840, 1-800-636-9536 Fax: 416-368-5552
How JVC Works
JVC has a volunteer Board of Directors made up of various leaders of the Canadian jewellery and watch industry, represented by retailers and supply members. Board members include refiners, manufacturers, appraisers and large chain retailers. The bulk of the trade, small chains and independently owned single store retailers, are also represented on the board.
The current mandate covers the following issues and concerns of the jewellery industry:
Every year JVC receives and deals with numerous consumer calls expressing concerns, questions or complaints about the jewellery industry.
JVC Frequently Asked Questions (FAQ)
1. What does JVC do?
2. How do I choose a jeweller?
3. How do I choose a jewellery appraiser?
JVC recommends that where possible choose an Accredited Appraiser.
4. What do I do if I'm experiencing difficulty or have a concern with a jeweller?
Contact JVC in writing with your complaint. (see JVC Services)
5. How far can JVC take a complaint?
JVC acts in an advisory capacity and as a mediator. We have no legal authority, however, we can take a complaint through to a civil resolution but cannot take any legal action.
6. I received an appraisal with my jewellery purchase, but when I had it appraised by another appraiser, the values were very different. What should I do?
JVC recommends you have a third appraisal done by an accredited appraiser. Depending on what that appraisal comes back as we will then discuss your course of action.
7. I bought a piece of jewellery and did not get a receipt. Now the item is broken and the jeweller will not take it back. What do I do?
Always get a receipt, no matter what kind of deal you work out with the jeweller. Without proof of purchase there is very little recourse.
8. I was offered a great deal on a diamond ring from a jeweller. The price is much less than anywhere else I've shopped. Should I buy it?
Remember, if a deal looks too good to be true, chances are it is! Click here for buying tips.